With Wolters Kluwer Financial Services, you’ll receive ongoing, reliable Support Services
from day one. We answer approximately 185,000 calls each year. Ninety-nine percent of
customers surveyed said they were satisfied with the support they experienced during their
most recent call, and all of the respondents said they would recommend our products based
on the quality services they receive on a regular basis.
Click here to see our team.
Click here to view Wolters Kluwer Financial Services' Customer Disaster Recovery Support Plan
Contact SupportLine for any questions about your Wolters Kluwer Financial Services
electronic or software solutions. Our SupportLine team is experienced both in the financial
services lines of business and the technology designed to make yours more efficient and
effective. Each year, our SupportLine team handles over 70,000 calls across multiple
financial services disciplines. When surveyed, over 98 percent of our software users said
they would recommend our software products based on our support service alone.
Hours: 7:00 am to 7:00 pm Central, Monday through Friday (Excluding Holidays)
Phone Number: (800) 274-2711
Click here for a product extension list
To place an order, inquire about the status of an existing order, get answers to invoice questions, or for any other product inquiries, contact our Customer Service staff.
Our philosophy on providing excellent customer service is reflected in our decision to staff our phones with live people, not an automated attendant or v-mail. So you’ll receive informed answers and personal service by people knowledgeable in our products and the industry.
Hours: 7:00 am to 7:00 pm Central, Monday through Friday (Excluding Holidays)
Click here for detailed contact information.
Our web site offers an alternative way to receive support. It provides easy access to e-mail templates, training information, documentation to ensure the most current copy is available to you, downloads with current fixes, frequently asked questions, and the latest news affecting your software products from Wolters Kluwer Financial Services.
If you have any trouble registering or logging in to this web site, please contact us for assistance.
Compliance Support
If you have questions about the content of our documents, you can reach our Compliance Support staff
every business day. We can explain the proper way to use our documents and discuss how their
content can help satisfy your requirements.
We also alert you when mandatory regulatory changes impact our documents. This includes product
regulatory update notifications via fax or e-mail, software release bulletins, and electronic newsletters.
Hours: 8:00 am to 5:00 pm Central, Monday through Friday (Excluding Holidays)
Phone Number: (800) 274-2711, Ext. 1124008
E-mail: ContentSupport@WoltersKluwer.com
Holidays
Support Services will be closed for the following Federal Holidays.
2012:
January 2 – New Years Day
January 16 – Martin Luther King, Jr. Day
February 20 – Presidents Day
May 28 – Memorial Day
July 4 – Independence Day
September 3 – Labor Day
October 8 – Columbus Day
November 22 – Thanksgiving Day
December 25 – Christmas Day
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