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SupportLine is available in a variety of ways:
Phone
Fax
US mail
Online
You are provided with a Customer number when you purchase products. This
number helps our SupportLine technicians more quickly and effectively
provide assistance with your questions. Please include your customer number
in any correspondence, including e-mail, faxes and letters.
Click here to learn more about our Support Services.
Phone:
SupportLine technicians are available from 7:00 a.m. - 7:00 p.m. (CST) Monday through Friday at: (800) 274-2711
- Before calling,
please have your Customer number ready.
For faster service,
dial the extension for the desired product. This directs you to technicians
who specialize in that particular product. Refer to the Product Extension list below for the appropriate extension.
If you are calling
after hours, you can dial the voice mail extension for a desired product
to leave a message.
Fax:
You may send SupportLine a fax anytime day or night. Refer to the Product Extension list below for the appropriate fax number.
Product Extensions:
| |
Product |
Extension |
Voice Mail |
Direct Fax |
| |
AppOne |
1126656 |
1103055 |
** |
| |
ARTA Deposit Documentation System |
1124039 |
1103158 |
(800) 860-0694 |
| |
ARTA Lending Documentation System |
1124021 |
1104466 |
(800) 860-3595 |
| |
ExpertHeadquarters Webinars |
1123015 |
* |
** |
| |
ComplianceOne |
1123660 |
1103997 |
** |
| |
Doc Prep |
1123130 |
1103139 |
** |
| |
Electronic Forms (E-forms)
|
1124008 |
1104009 |
(800) 915-0514 |
| |
Electronic Manuals (IRAMAN, DACMAN) |
1124030 |
1103028 |
** |
| |
I-32 Forms Automation Solutions |
1126982 |
1103295 |
** |
| |
Internet Doc Library
|
1126027 |
1104009 |
(800) 915-0514 |
| |
IRA Management Center |
1123058 |
1103068 |
(800) 861-0217 |
| |
Medici Commercial Lending Documentation System |
1125343 |
1103243 |
** |
| |
OFAC WatchDog |
1124017 |
* |
** |
| |
PATRIOT Act Connection |
1123054 |
1103052 |
** |
| |
Pringle |
1124015 |
1103028 |
** |
| |
RAKIS |
1126982 |
1103295 |
** |
| |
Rembrandt Lending System
|
1124012 |
1104468 |
(800) 860-8185 |
| |
Technology (Networking/OS/Hardware)
|
1124044 |
1104005 |
** |
| |
TSoft SBA FormMaster+
|
1126511 |
1103638 |
(800) 861-3181 |
| |
TSoftPlus |
1124028 |
1103057 |
(800) 861-3181 |
| |
VMP X4 Workflow Manager |
1123069 |
1103169 |
(800) 915-4051 |
| |
Wiz Sentri: CTR, Wire, ProfilePlus |
1126612 |
1103041 |
** |
| |
Wiz Sentri: RiskID |
1123054 |
1103052 |
** |
| |
* Use extension 104466 to leave a message for these products.
** To send a fax for these products, fax to: (320) 240-4252. |
If you need assistance with your log in for this site, please contact us at (800) 274-2711 between 7:00 am and 7:00 pm Central, Monday through Friday and dial the extension listed above for a product you use.
US Mail:
Wolters Kluwer Financial Services
Attention: SupportLine
6815 Saukview
Drive
PO Box 1457
St. Cloud, MN 56302-1457
Directions
Online:
Check out our Solutions area of the website to find solutions to common problems/questions.
Use the Submit Service Request option to submit a request for service directly into our system. (Requires Log in)
File Transfer Protocol (FTP):
A SupportLine technician may request files be sent for troubleshooting purposes, we now offer a site for you to upload those files using Secure File Transfer Protocol (SFTP).
Simply click here to begin.
Please Note: Uploading files should only be used when directed
by a SupportLine technician.
Wolters Kluwer Financial Services has always provided industry-leading support for our software products. Now, we are uniquely positioned to begin providing
even greater value by expanding
the types of support services we provide beyond our standard support.
Listed below are a few of the types of expanded support services that
we can provide. While these services fall outside of our standard support
contract, we recognize the convenience our customers desire in being able
to turn to one company for the answers to their questions. These services
are focused on issues relating to the use of our software. We do not intend
to replace your IT staff or consultants, but supplement their ability
to perform certain system tasks.
- Operating system performance and tuning
- Server support
- Network connectivity
- Answers to security issues
Expanded (fee-based) Support allows us to bring this added value to you.
Our
SupportLine staff will continue to support you as they do today with your
questions related to the use of our software applications. Expanded
(fee-based) Support can be used when an issue comes up that falls outside
of the standard support contract.
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