| PDF Version Adversity calls for heroes. And when chaos strikes, heroes rise to the challenge. But once their loved
ones are out of harm’s way, people will turn to financial institutions like yours for the help they need to rebuild their world. It’s crucial to them that you’re prepared to resume operations quickly. Being true to our long-standing reputation for superior customer support, we are poised to help you respond quickly.
It’s imperative that you can receive replacement products quickly in the case of major loss. If you’re a Wolters Kluwer Financial Services software customer, simply call us or let your Account Representative know what your requirements are and we can ship replacement disks within 24 hours of your request. And, we are ready to ship stock documents, nonimprinted, within 24 hours via next-day air. Most standard imprinted documents will be produced on an expedited basis, normally in three working days.
To help you through the confusion, we maintain a record of every item you’ve purchased during the last three years in our network files for immediate access. In addition, a record of all of your purchases since you began working with us is in the hands of your Wolters Kluwer Financial Services Account Representative.
We hope you will never need this Disaster Recovery Support Plan. But, when the situation arises, your community will need all kinds of heroes. We want to help make sure you’re ready to be one of them.
If you ever need to invoke our Disaster Recovery Support Plan, contact your Wolters Kluwer Financial Services Account Representative or call us at 1-800-552-9410. We’d be happy and proud to help you in any way we can.
Brian Longe
President
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