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Contact SupportLine
 

SupportLine is available in a variety of ways: E-mail, Phone, Fax, US mail, or On-line.

Click here to learn more about our Support Services.

You are provided with a Customer number when you purchase products. This number helps our SupportLine technicians more quickly and effectively provide assistance with your questions. Please include your customer number in any correspondence, including e-mail, faxes and letters.

E-mail:
For general questions about specific products or issues anytime day or night, use our E-mail Support.
E-mail templates are provided to assist in collecting the necessary information to best answer your questions. Please note that e-mails are returned only during normal business hours.

General comments or suggestions about software support can be directed to: softwaresup@wolterskluwer.com

Phone:
SupportLine technicians are available from 7:00 a.m. - 7:00 p.m. (CST) Monday through Friday at: (800) 274-2711

  • Before calling, please have your Customer number ready.

For faster service, dial the extension for the desired product. This directs you to technicians who specialize in that particular product.

If you are calling after hours, you can dial the voice mail extension for a desired product to leave a message.

Fax:
You may send SupportLine a fax anytime day or night.
       
Product Extensions:      
Product
Extension
V-mail
Direct Fax
ARTA Deposit Documentation System
4039
3158
(800) 860-0694
ARTA Lending Documentation System
4021
4466
(800) 860-3595
BSI Online / Bankers Edge
4029

3028
(800) 860-7985
Compliance University
5565
3028
**

Electronic Forms (E-forms)

4008
4009
(800) 915-0514
Electronic Manuals (IRAMAN, DACMAN)
4030
3028
**

Interface

4013
4009
(800) 915-0514

Internet Doc Library

6027
*
**
IRA Management Center
3058
3068
(800) 861-0217
OFAC WatchDog
4017
*
**
PATRIOT Act Connection
3054
3052
**
Pringle
4015
3028
**

Rembrandt Lending System

4012
4468
(800) 860-8185

Technology (Networking/OS/Hardware)

4044
4005
**

TSoft SBA FormMaster+

6511
3638
(800) 861-3181
VMP X4 Workflow Manager
3069
3169
(800) 915-4051
* Use extension 4466 to leave a message for these products.
** To send a fax for these products, fax to: (320) 240-4252.
 

US Mail:
Wolters Kluwer Financial Services
Attention: SupportLine
6815 Saukview Drive
PO Box 1457
St. Cloud, MN 56302-1457
Map & Directions

On-line:
Check out our FAQs and Knowledge Base areas of the web site to find solutions to common problems/questions.

File Transfer Protocol (FTP):
A SupportLine technician may request files be sent for troubleshooting purposes, we now offer a site for you to upload those files using File Transfer Protocol (FTP).

Simply click here to begin.

Please Note:  Uploading files to the FTP site should only be used when directed by a SupportLine technician.

Expanded Fee-Based Support Services
Wolters Kluwer Financial Services has always provided industry-leading support for our software products. Now, we are uniquely positioned to begin providing even greater value by expanding the types of support services we provide beyond our standard support. Listed below are a few of the types of expanded support services that we can provide. While these services fall outside of our standard support contract, we recognize the convenience our customers desire in being able to turn to one company for the answers to their questions. These services are focused on issues relating to the use of our software. We do not intend to replace your IT staff or consultants, but supplement their ability to perform certain system tasks.

  • Operating system performance and tuning
  • Server support
  • Network connectivity
  • Answers to security issues

Expanded (fee-based) Support allows us to bring this added value to you.

Our SupportLine staff will continue to support you as they do today with your questions related to the use of our software applications. Expanded (fee-based) Support can be used when an issue comes up that falls outside of the standard support contract.