SupportLine

SupportLine is available in a variety of ways:

E-mail
Phone
Fax
US mail
Online

You are provided with a Customer number when you purchase products. This number helps our SupportLine technicians more quickly and effectively provide assistance with your questions. Please include your customer number in any correspondence, including e-mail, faxes and letters.

Click here to learn more about our Support Services.

E-mail:

For general questions about specific products or issues anytime day or night, use our E-mail Support.
E-mail templates are provided to assist in collecting the necessary information to best answer your questions. Please note that e-mails are returned only during normal business hours.

General comments or suggestions about software support can be directed to: softwaresup@wolterskluwer.com

Phone:

SupportLine technicians are available from 7:00 a.m. - 7:00 p.m. (CST) Monday through Friday at: (800) 274-2711

Before calling, please have your Customer number ready.

For faster service, dial the extension for the desired product. This directs you to technicians who specialize in that particular product. Refer to the Product Extension list below for the appropriate extension.

If you are calling after hours, you can dial the voice mail extension for a desired product to leave a message.

Fax:

You may send SupportLine a fax anytime day or night. Refer to the Product Extension list below for the appropriate fax number.

Product Extensions:

Product	Extension	Voice Mail	Direct Fax
ARTA Deposit Documentation System	124039	103158	(800) 860-0694
ARTA Lending Documentation System	124021	104466	(800) 860-3595
Compliance Trends	123015	*	**
Compliance University	125565	103028	**
ComplianceOne	123660	103997	**
Electronic Forms (E-forms)	124008	104009	(800) 915-0514
Electronic Manuals (IRAMAN, DACMAN)	124030	103028	**
I-32 Forms Automation Solutions	126982	103295	**
Internet Doc Library	126027	104009	(800) 915-0514
IRA Management Center	123058	103068	(800) 861-0217
Medici Commercial Lending Documentation System	125343	103243	**
OFAC WatchDog	124017	*	**
PATRIOT Act Connection	123054	103052	**
Pringle	124015	103028	**
RAKIS	126982	103295	**
Rembrandt Lending System	124012	104468	(800) 860-8185
Technology (Networking/OS/Hardware)	124044	104005	**
TSoft SBA FormMaster+	126511	103638	(800) 861-3181
VMP X4 Workflow Manager	123069	103169	(800) 915-4051
Wiz Sentri: CTR, Wire, ProfilePlus	126612	103041	**
Wiz Sentri: RiskID	123054	103052	**
* Use extension 104466 to leave a message for these products. ** To send a fax for these products, fax to: (320) 240-4252.

If you need assistance with your log in for this site, please contact us at (800) 274-2711 between 7:00 am and 7:00 pm Central, Monday through Friday and dial the extension listed above for a product you use.

US Mail:

Wolters Kluwer Financial Services
Attention: SupportLine
6815 Saukview Drive
PO Box 1457
St. Cloud, MN 56302-1457
Directions

Online:

Check out our FAQs and Solutions areas of the web site to find solutions to common problems/questions.

File Transfer Protocol (FTP):

A SupportLine technician may request files be sent for troubleshooting purposes, we now offer a site for you to upload those files using Secure File Transfer Protocol (SFTP).

Simply click here to begin.

Please Note: Uploading files should only be used when directed by a SupportLine technician.

Expanded Fee-Based Support Services

Wolters Kluwer Financial Services has always provided industry-leading support for our software products. Now, we are uniquely positioned to begin providing even greater value by expanding the types of support services we provide beyond our standard support. Listed below are a few of the types of expanded support services that we can provide. While these services fall outside of our standard support contract, we recognize the convenience our customers desire in being able to turn to one company for the answers to their questions. These services are focused on issues relating to the use of our software. We do not intend to replace your IT staff or consultants, but supplement their ability to perform certain system tasks.

Operating system performance and tuning
Server support
Network connectivity
Answers to security issues

Expanded (fee-based) Support allows us to bring this added value to you.

Our SupportLine staff will continue to support you as they do today with your questions related to the use of our software applications. Expanded (fee-based) Support can be used when an issue comes up that falls outside of the standard support contract.